I placed a Service Request for my HVAC System on June 19, 2018. It is July 27, 2018. I REPEAT it is July 27, 2018 and my HVAC issues have not been resolved. 2 10 Home Warranty dispatched an unqualified and inexperienced contractor named AIR DESIGN A/C and Heating to my home. They visited my home on 5 different occasions. Aren't they qualified technicians?The first time they came, they went into the attic, checked the unit outside, and claimed they repaired the AC less than 10 mins. I stated that the AC is still not cooling very well. Something is not correct. Only then did they make a poor attempt to troubleshoot and assess my issue further. What do you know. I needed a compressor and someone will be in touch!This is clearly by design to appease you by dispatching someone to your home but not actually fix anything.
hsa home warranty roof coverage
The second company affirmed the opinion of the initial company. The claim was still denied. When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance. " That is not the reason for the failure and can be certified by the two pool companies. I must note that the VERBAL reasons for denial and the WRITTEN reason are ALL DIFFERENT. I was looking at these services because we had to call out an electrician for an issue in our home, and the tech told us was $60. 00 just for being called out, and $245. 00 for him just to troubleshoot our problem before recommending a solution. Since this seemed really excessive, I decided to check out this insurance to see if it would benefit us and our budget limitations, but what I found was discouraging. I have always felt since you're purchasing insurance to cover a certain kind of issue and paying a premium to do so, then why is it necessary to pay additional amounts for the service you have the insurance for?It's just like having dental insurance that you pay a $500. 00 or more deductible, then sometimes hundreds of dollars in monthly premiums, only to have to further pay $600 to $1000 or more to get dentures.